Customer Service Suprvisor (NOC 62010)

Calgary Equity Security is a leading security services Company serving the city of Calgary Alberta and its environs for the past 10 years. Professional service in alarm system (DSC, 2gig, and IQ Panels) Security cameras both installations and sales (Hikvision, IP and Analog), for both home and offices, also drive outstanding delivery on Remote Monitoring Services, and Security Guard Services for event, home and construction sites. All of it for a friendly cost. We are hiring a Customer Service Supervisor who has the understanding and the ability to serve our aged African Community in Calgary to join our team. If you're excited to be part of a winning team, Calgary Equity Security is a great place to grow your career. You'll be glad you applied to Calgary Equity Security.

Applicants must possess experience to:

• Serve as a liaison between teams and external clients
• Explain the type and cost of services offered
• Follow ethical practices with consumer and customer data
• Good customer services to order merchandise and sell merchandise
• Resolve problems, in person or on the phone, from customers
• Ensure adequate inventory of products in the warehouse and on sales floor
• Assist marketing teams in determining customer needs and escalate their complaints
• Provide information about customers claims and/or accounts
• Prepare sales report on weekly basis relating to inventory and sales volumes

Qualifications

• Customer service proficiency
• Familiarity with databases and sales software
• Familiarity with Microsoft Office including Access and Excel
• 1 year + experience in a Management position with increasing responsibility
• Ability and skill for problem solving
• Ability to multitask

Benefits

• 10 days paid vacation and time off annually after 1 year of continuous work
• Health Insurance
• Salary based on experience $33 / hr, 30 - 44 hours a week.

If you would like to join our happy and hard-working team, please send your resume to

customersupport@equitytechs.com