Food Service Supervisor

Tim Hortons

Toronto, Ontario, Canada

Permanent | Full-time

CA$16.92-19 (hourly)

Restaurant / Food Service / 1 year to less than 2 years experience is required


Nov 9

We are looking for a well experienced Food Service Supervisor to work in various shifts for Tim Hortons located at 952 King St West Toronto, ON M6K1E4, Canada.

No. of Position :02


• People management leads by example and demonstrates the importance of treating every team member and Guest with respect.

• Assists the Restaurant Manager in recruitment and retention strategies.

• Reacts immediately to issues requiring attention during the shift.

• Provides ongoing, specific direction to team members.

• Encourages an exciting and fun work environment while motivating team members to meet goals.

• Trains, orientates and monitors new team members, using PTS and feedback binder.

• Reports to Restaurant Owner, GM, Manager and /or Assistant Manager on team member performance (positive or negative)

• Assists in ensuring optimal team member coverage at all times and works in various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.

• Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members.

• Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency.

• Responds to Guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.

• Assists in the running of company-wide incentive programs.

• Operations management displays knowledge of and works in compliance with applicable legislation complies with and enforces all Tim Hortons operating standards.

• Ensures that all products and packaging is properly merchandised and stocked.

• Responsible for shift cash procedures

• Maintains operational efficiency through use of positioning charts.

• Supervises team members to ensure primary and secondary duties are completed.

• Ensures all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies)

• Keep current on all new information on Portal or available through Town hall meetings.

• Assists the Restaurant Manager in driving sales and transactions during their shift.

• Monitors for, responds to and reports to restaurant management about unsafe acts and conditions.

• Completes all required shift documentation (e.g., records waste, mgr. walk thru, pre-rush checklists etc.)

• Escalates to management any issues and or problems.


Education: High school or equivalent.

Experience & Skills: 1 year to less than 2 years of experience in food industry

Language: English


- Must be able to work in any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register.

- Position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Hourly Rate: $ 16.92 to $ 19 per Hour for 30 to 40 Hours per week

Starting Date: As soon as possible

Terms of Employment: Fulltime and permanent

Please send your resume at above mentioned location or Email at

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